Most commonly asked Questions and Answers about Fleet Leasing

Click on each question to view the answer.

• What are the next steps?

  To make an appointment to meet with one of our Sales Managers please contact us on 1300 652 886 or at aW5mb1tbX2F0X11db3JpeFtbX2RvdF9dXWNvbVtbX2RvdF9dXWF1

• Can you manage my existing arrangements?

  ORIX has extensive experience in the transition management of existing fleets managed by in-house teams or an alternate supplier. The transition management options include but are not limited to:

  • Grandfathering of existing arrangements;
  • Fleet Management only solution;
  • Full Sale and Leaseback
• How do you handle implementation and transition plans?

  As no two customer transitions are the same ORIX recommends that the transition plan be reviewed and set with measurable milestones so as to ensure the transition objectives are met.

  The plan will cover all the tasks involved in the implementation of the new contract including project meetings; transition tasks; employee communications; services deliverables with KPI measures; and future review and strategy meetings.

• Will you manage my internal car policy?

  Yes. The ORIX Account Management teams will manage your company’s internal car policy to ensure compliance with minimum requirements of your business.

• What service levels and KPI’s do you provide?

  ORIX prides itself as being a market leader in service delivery. To ensure we maintain this position, the ORIX Management team continually evaluates and measures all areas of our business performance. Our daily internal KPI reporting is considered unique in the industry as it is based on actual transaction data in our operating system. This information is used to continually review and improve our processes, aiming to exceed our customers' service expectations.

• Do you offer a quarterly review process?

  Yes. ORIX undertakes quarterly and annual reviews of their customer’s fleets. The reviews are an opportunity for ORIX to provide their customers with an update of all changes in their fleet in the past quarter along with reviewing future needs and developing strategies to address changes in our customers business. It is also an opportunity to review new products and services available in the market and for our customers to provide 360 degree feedback in relation to our performance.

• Do you offer customer satisfaction surveys?

  Yes. ORIX can conduct customer specific surveys to measure service levels extend to drivers and the drivers satisfaction. The frequency of these surveys is dependant on the customer’s requirements and can be tailored specifically for the customer’s needs.

• What is your policy on governance and process improvement?

  ORIX places critical emphasis on the strength and continuity of its business relationships. Our Senior Management team continually evaluates all areas of our business as well as local and global markets to ensure constant improvement of the delivery of services and the sustainability of both our own business and that of our clients.

  Through this evaluation, ORIX strives to:

  • Deliver the highest possible levels of service through continuous improvement in our systems, processes and procedures;
  • Develop and retain highly professional and skilled staff;
  • Achieve high levels of customer satisfaction;
  • Offer independent advice to our customers aimed at providing genuine long term value;
  • Develop a growing, sustainable and profitable business for our stakeholders.
• How do you measure your supplier performance?

  ORIX has three key areas of measure for its dealer network; monthly monitoring of dealer performance via predetermined internal KPI measures; quarterly benchmarking of dealer pricing (including all rebates and discounts); and monthly driver service satisfaction surveys.

• Do you have any external performance accreditations?

  ORIX achieved Quality Assurance certification in 1996. We have carried and maintained ISO 9001:2008 accreditation for our head office and regional branches since this time with our business extending this quality standard to our customers. We are audited regularly by SAI Global Limited to ensure our compliance to ISO 9001:2008.