26, Mar, 2020

COVID-19 – Keeping you informed on our response

Please be advised of ORIX Australia and New Zealand’s response to COVID-19 and the steps we are taking to ensure we continue to meet our customers’ needs through this challenging time.

What we are doing: 

  • To protect the health and well-being of our employees, customers, suppliers and community, all airline travel have been paused and we are moving to a digital-first approach. As such, all meetings and workshops will continue but will be moved from face-to-face to online conferencing based.
  • As part of our recent WGEA certification, we implemented ‘working from home’ solutions to provide flexibility for our people. This has given us the confidence that our people, systems and processes can work in remote mode without compromising our high level of service to you, and we are now extending this choice to all our teams.
  • We are in regular contact with our suppliers to mitigate any disruption to their supply chains that may impact on our ability to service our customers.

Accessing your account

For existing Fleet and Novated customers, ORIX provides 24/7 access to lease and rental information through ORIX OneView.

Maintaining your Novated Lease

If you haven’t already done so, download the ORIX Novated Companion app which makes it easy for you to manage and monitor your ORIX Novated Lease.

The app includes the following features:

  • Real-time visibility of budgets and transactions.
  • Submit a reimbursement.
  • Request a replacement fuel card.
  • Find an authorised repairer.
  • Receive services imminent notifications.
  • Update and view your odometer status.
  • Edit personal and bank details so you are always up-to-date.

Download the ORIX Novated Companion app

For more information

As we go forward, we’ll be sure to keep you updated as we continue to navigate through these uncertain times. If you have any concerns or questions, please reach out to your ORIX contacts or contact us using the details below.

Information on Australian Government Assistance for Business and Households

For more information on COVID-19 and the Australian Government’s response, please visit: www.treasury.gov.au/coronavirus or www.australia.gov.au.

ORIX Australia Key Contacts

ORIX's response to COVID-19