Driver support

Dial 000 - In the event of a serious accident

If you are involved in a serious accident, IMMEDIATELY CALL 000 and engage the appropriate emergency service response. For minor accidents, please follow these simple steps to assist you at the scene of an accident:

For minor accidents, or if your vehicle has broken down, please follow these simple steps to assist you at the scene of an accident:

  1. Do not admit liability or offer payment to any party concerned
  2. Where available record:
    • Contact details
    • Vehicle details and registration
    • Insurance details
    • Licence details (photo) of other drivers involved (name and address)
    • If the other driver is not the owner of the vehicle, the name of the owner.
  3. Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form
  4. Police reporting guidelines vary in each state. Make sure you are aware of your requirements
  5. Contact your insurance company as soon as possible. If you are covered under DriverCare, contact ORIX on 1300 652 886 and select option 1. You will be directed to the DriverCare Customer Service team where they will manage the entire claims process.

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