Dial 000 - In the event of a serious accident
If you are involved in a serious accident, IMMEDIATELY CALL 000 and engage the appropriate emergency service response. For minor accidents, please follow these simple steps to assist you at the scene of an accident:
For minor accidents, please follow these simple steps to assist you at the scene of an accident:
- Do not admit liability or offer payment to any party concerned.
- Where available record:
- Contact details
- Vehicle details and registration
- Insurance details
- Licence details (photo) of other drivers involved (name and address)
- If the other driver is not the owner of the vehicle, the name of the owner.
- Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form.
- Police reporting guidelines vary in each state. Make sure you are aware of your requirements.
- Report the incident to your Branch Manager responsible for motor claims.
- All new claims are to be lodged with Flick’s insurance provider CGU. Contact CGU on 13 24 80 and quote the following policy number;
- Washroom – Policy Number: BRMO-0265-4709
- Pest – Policy Number: BRMO-0265-4695
Mechanical Breakdown Assistance
NOTE: Mechanical breakdown is managed separately from an accident or collision. For mechanical breakdown drivers should contact;
- Passenger and Light Commercial vehicle breakdowns – 1800 032 563
- Heavy Commercial Fleet vehicle breakdowns – 1300 300 034 – Only for vehicles > 3.5t
- Tesla vehicle breakdowns – Refer to Tesla App and select “Roadside”
