Support to help you manage your vehicle

Dial 000 - In the event of a serious accident

If you are involved in a serious accident, IMMEDIATELY CALL 000 and engage the appropriate emergency service response. For minor accidents, please follow these simple steps to assist you at the scene of an accident:

  1. Do not admit liability or offer payment to any party concerned.
  2. Where available record:
    • Contact details
    • Vehicle details and registration
    • Insurance details
    • Licence details (photo) of other drivers involved (name and address)
    • If the other driver is not the owner of the vehicle, the name of the owner.
  3. Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form.
  4. Police reporting guidelines vary in each state. Make sure you are aware of your requirements.
  5. Please report any incidents to your Manager as soon as practicable.
  6. All new claims are to be lodged with BGW Group’s Insurance provider (QBE Insurance (Australia) Limited, Policy Number – AQA010941MVF).

    To lodge a claim, contact TBA

Mechanical Breakdown Assistance

ORIX offers emergency breakdown assistance to BGW Group’s drivers 365 days per year, nationally, with vehicle controllers available 24 hours a day to help in any emergency. To access this facility, drivers need to call 1300 652 886.

ORIX will attempt to rectify the vehicle fault at the scene, however, if this is not possible, the vehicle will be transported to the nearest manufacturing dealer.

Emergency assistance includes:

  • 24-hour assistance
  • Roadside Assistance for items such as Tyre issues, Battery jump-starts, Emergency Fuel top-up,
  • Minor roadside repairs with the onus of attempting to make the vehicle safe to continue to drive.
  • Organise Battery replacements
  • Towing
  • Key replacement/ retrieve locked keys
  • Technical advice
  • Miscellaneous, i.e. Urgent Message Relay, Arranging taxis. (Note: any cost the driver will need to pay direct)
Kevin Wong - Business and Implementation Manager

Kevin Wong

Business and Implementation Manager