Support to help you manage your vehicle

Dial 000 - In the event of a serious accident

If you are involved in a serious accident, IMMEDIATELY CALL 000 and engage the appropriate emergency service response. For minor accidents, please follow these simple steps to assist you at the scene of an accident:

  1. Do not admit liability or offer payment to any party concerned.
  2. Where available record:
    • Contact details
    • Vehicle details and registration
    • Insurance details
    • Licence details (photo) of other drivers involved (name and address)
    • If the other driver is not the owner of the vehicle, the name of the owner.
  3. Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form.
  4. Police reporting guidelines vary in each state. Make sure you are aware of your requirements.
  5. Report the incident to your Business Unit Manager responsible for motor claims.
  6. All new claim lodgements should be lodged within 24 hours and require the employee to either:
      1. Contact ORIX DriverCare on 1300 652 886 and select option 1. You will be directed to the DriverCare Customer Service team who will manage the entire claims process. Or;
      2. Download the DriverCare app (Google Play or App Store).
  7. If the vehicle is drivable, ORIX / DriverCare will arrange for valet door to door pick-up for all drivable metro area.
  8. If the vehicle cannot be driven, ORIX / DriverCare will arrange:
    • A tow for the vehicle to one of preferred repairers
    • Services e.g. taxi or accommodation.
  9. ORIX / DriverCare will:
    • Coordinate and request vehicle to be quoted and assessed.
    • Email the nominated approving business managers for repair approval.
    • Coordinate for repairer to collect the vehicle.
    • Maintain contact with the Driver throughout the entire repair process via phone, SMS and email.
    • Make arrangements for the repaired vehicle to be returned to the driver and the hire vehicle collected by DriverCare.
    • Email customer survey to driver.
  10. Third Party Demand
    • If at any time the driver receives a third-party demand it should be forwarded to orixclaims@drivercare.com.au immediately
    • For any third-party communications via phone, they should be redirected to 1300 817 406

Mechanical Breakdown Assistance

Please follow steps above.

NOTE: Mechanical breakdown is managed separately from an accident or collision. For mechanical breakdown drivers should contact;

  • Passenger and Light Commercial vehicle breakdowns – 1800 032 563

Lisa Markley

Relationship Manager