Dial 000 - In the event of a serious accident

If you are involved in a serious accident, IMMEDIATELY CALL 000 and engage the appropriate emergency service response. For minor accidents, please follow these simple steps to assist you at the scene of an accident:

For minor accidents, please follow these simple steps to assist you at the scene of an accident:

Do not admit liability or offer payment to any party concerned.
Where available record:
- Contact details
- Vehicle details and registration
- Insurance details
- Licence details (photo) of other drivers involved (name and address)
- If the other driver is not the owner of the vehicle, the name of the owner.
Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form.
Police reporting guidelines vary in each state. Make sure you are aware of your requirements.
Report the incident to your Business Unit Manager responsible for motor claims.
All new claim lodgements will be lodged within 24 hours and require the employee to either.
1. 1. ORIX DriverCare, contact ORIX on 1300 652 886 and select option 1. You will be directed to the DriverCare Customer Service team where they will manage the entire claims process.
  2. Alternatively download the DriverCare app (Google Play or App Store).
If the vehicle is drivable, ORIX / DriverCare will arrange for valet door to door pick-up for all drivable metro area.
If the vehicle cannot be driven, ORIX / DriverCare will arrange:
- A tow for the vehicle to one of preferred repairers
- Services e.g. taxi or accommodation.
ORIX / DriverCare will:
- Coordinate for vehicle to be quoted & assessed & request.
- Email the nominated approving business managers for repair approval.
- Coordinate for repairer to collect the vehicle.
- Maintain contact with the Driver throughout the entire repair process via phone, SMS and email.
- Coordinate for the repaired vehicle is returned to the driver and the hire vehicle collected by DriverCare.
- Emails customer survey to driver
Third Party Demand
- If at any time the driver receives a third-party demand it should be forwarded to orixclaims@drivercare.com.au immediately
- For any third-party communications via phone, they should be redirected to 1300 817 406

Contact numbers

ORIX Fleet Management – 1300 652 886

Email – coronado@orix.com.au

Insurance

Insurance claim inquiries in relation to an accident

DriverCare
1300 652 886

If you don’t know what insurance you are covered under, please contact ORIX on 1300 652 886.

Tyre replacement

Bridgestone Tyres
If your vehicle has Bridgestone Tyres
www.bridgestonetyres.com.au
131 229

Beaurepaires
If your vehicle has Goodyear or Dunlop tyres
www.beaurepaires.com.au
132 381

Bob Jane T-Mart
For all other tyres
www.bobjane.com.au
132 625

Vehicle servicing

For all repairs and scheduled servicing including pick up and return from site, please contact Coalfields Mechanical & Towing, Blackwater on 07 4982 5243.

Please advise the service provider that it is an ORIX managed vehicle. The service provider will then contact ORIX for authorisation and payment.

Alternatively, to locate another service or repairer provider, contact us on 1300 652 886 or search for your nearest authorised repairer.

Battery replacement

Please advise the supplier that it is an ORIX vehicle. The supplier will then contact ORIX for authorisation and payment.

Battery World
www.batteryworld.com.au
131 760

Marshall Batteries
www.marshallbatteries.com.au
1300 627 742

Windscreen replacement

Please check to see if your windscreen is covered by your Insurance. If so please give the glass repairer your Insurance policy details.

If not covered by insurance, please advise the supplier that it is an ORIX vehicle. The supplier will then contact ORIX for authorisation and payment.

Instant Windscreens
www.instantwindscreens.com.au
132 444

O’Brien Glass
www.obrienautoglass.com.au
1300 657 708

Novus Autoglass
www.novusautoglass.com.au
132234

Maintaining your vehicle

The driver (or other person in charge of the vehicle) is responsible for making sure that:

safety checks such as tyre pressure, oil and coolant levels are conducted regularly; and
the vehicle is serviced regularly and warranty conditions are complied with.

The driver is responsible for managing the maintenance of the vehicle. The driver will receive automated communications for upcoming routine servicing and maintenance. They will need to arrange a service and repair appointment at a dealership approved by ORIX. Please make sure that the dealer knows that the vehicle is an ORIX managed vehicle.

If the dealership or service agent is an ORIX preferred supplier, they will then contact the ORIX National Service Centre on 1300 300 034 for authorisation to carry out maintenance or repairs and will send the invoice directly to ORIX.

Supplier locator

Our supplier locator is an easy way to find everything your car needs, from batteries, windscreens and tyres to authorised repairers and preferred dealers.

Useful links & forms

Popular forms

ORIX Links

Roadside Assistance

Popular forms

AFIA Fair Wear & Tear Guide

End of lease vehicle return

Operating Leases only, ORIX maintained or client-maintained vehicles

If your vehicle is being replaced by ORIX, the delivering dealership will coordinate the exchange with you directly and arrange for your old vehicle to be returned (only available from a select group of preferred dealers).

When you return the car, please:

Return the car to the specified location

Include all the accessories and additional items it was delivered with (including all sets of keys and any vehicle handbooks or logbooks)
The car is cleaned inside and outside, and that all rubbish has been removed
All personal belongings have been removed.

End of lease FAQs

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Fair wear and tear – End of lease inspection

(Operating Leases only, ORIX maintained or client-maintained vehicles)

If your vehicle is returned to ORIX at the end of the lease term, our team will assess its condition and check it aligns to the contracted condition. The condition of the vehicle is assessed taking into account its mileage and agreed usage.

An amount of wear and tear will occur through normal everyday use. For passenger vehicles used in standard conditions, ORIX uses the AFIA Fair Wear and Tear Guide which sets out the degree of deterioration judged to be reasonable. (Different guidelines apply for commercial vehicles and passenger vehicles intended to be used in harsher conditions (for example, on mine sites).)

If a vehicle has more damage than is assessed as ‘fair wear and tear’, there will be additional charges at the end of the lease (off-lease damage charges). Ensuring that a vehicle is properly cared for during its lease term will help minimise or eliminate these off-lease damage charges.

Important information

Support to help you manage your vehicle

Dial 000 - In the event of a serious accident

Contact numbers

ORIX Fleet Management – 1300 652 886

Email – coronado@orix.com.au

Maintaining your vehicle

Supplier locator

Our supplier locator is an easy way to find everything your car needs, from batteries, windscreens and tyres to authorised repairers and preferred dealers.

Useful links & forms

Popular forms

ORIX Links

Popular forms

End of lease vehicle return

End of lease FAQs

Fair wear and tear – End of lease inspection

Find out how we can help

Kevin Wong