Support to help you manage your vehicle

Dial 111 - In the event of a serious accident

If you are involved in a serious accident, IMMEDIATELY CALL 111 and engage the appropriate emergency service response.

Ensure the safety of yourself and others in the first instance.
Do not admit liability under any circumstances.
Be sure to gather sufficient information from the parties involved and any witnesses present.
Report ALL accidents and ALL damage, REGARDLESS of severity or whether an injury has been sustained or not, to your workplace by completing a LION Safety Near Miss and Incident Form, which can be located at: https://seqis.lionco.com/IntelexLogin/Intelex/Application/SafetyIncident/ReportIncident/
Check your vehicle, and if it is safe to drive, proceed to your destination. If you are unsure, contact QBE in Australia at 1800 023 387 or in New Zealand at +61 1800 023 387 to arrange recovery or towing of your vehicle. Alternatively, to access QBE’s towing Network, click here. QBE will arrange a hire car on your behalf if required.
Further information on accident procedure and how to make an insurance claim can be found in your Lion Glove Box Claim Kit.

Breakdown Assistance

ORIX’s dedicated driver helpline is monitored around the clock by our roadside assistance partner – First Rescue.
We ensure help is always just one call away.

If your vehicle has broken down, please call the ORIX Driver Help line on 0800 506 749 and select Option 1 then Option 1 again.

Breakdown assistance includes:

24-hour assistance
Roadside Assistance for items such as Tyre issues, Battery jump-starts, Emergency Fuel top-up, Minor roadside repairs with the bonus of attempting to make the vehicle safe to continue to drive.
Organise Battery replacements
Towing
Key replacement/ retrieve locked keys
Technical advice

Contact numbers

ORIX Driver Help Line – 0800 506 749

Email – lion@orix.co.nz

Breakdowns

0800 506 749

Fuel cards

If you are assigned a Lion vehicle, you will receive an ORIX Z for Business fuel card. This fuel card can be used at any Z, Caltex or Challenge service station (550 locations nationwide).
Find your nearest service station.
Z | Caltex | Challenge
The first time you use the fuel card, you will be prompted to enter your odometer reading and then a 4-digit pin number. When you enter this pin number, this will be your pin number for going forward.
All fuel cards will be authorised for fuel and oils. The fuel type allowed is in line with what is recommended by the vehicle manufacturer i.e. diesel, standard ULP or premium ULP. Please make sure the correct fuel type is used, otherwise your fuel card will be rejected.
Please ensure the correct odometer is entered every time the vehicle is refuelled. Odometer readings can also be updated on the Driver HQ App.
If your fuel card is damaged, lost or stolen, you can simply order a replacement fuel card by calling 0800 506 749 or order a new card through the Driver HQ App.

To gain access to the app, simply click the App Store or Google Play links below to download the app.

App Store | Google Play

Tyre replacement

Your vehicle lease includes an allocation of replacement tyres which can be used to cover maintenance needed on your tyres.
Your tyres must have a minimum of 1.5mm tyre tread to be legal. Remember that this is the bare minimum and one step away from not being road legal.
Our preferred tyre supplier is Bridgestone/Firestone.
Please remember to let the Bridgestone store know that you have an ORIX vehicle. The service provider will then contact ORIX for authorisation and payment.
You can locate your nearest store here or by calling 0800 802 080.

Vehicle servicing

Under the terms of your lease, you are required to arrange for your vehicle to be serviced at the manufacturer’s recommended intervals (they can be found in the owner’s manual).
Failure to comply with your vehicle’s manufacturer servicing requirements could compromise the warranty on the vehicle, meaning that any mechanical failures may not be covered and could be you / your company’s responsibility.
Contact your local manufacturer service agent for the make of your vehicle and arrange a suitable time with the service department. Please ensure that you advise them that it is an ORIX vehicle.
Most agents will require several days’ notice and some offer courtesy cars. If you do require a courtesy vehicle you will need to request this in advance when you book your service.
Please be aware that prior to holiday periods or long weekends additional booking time should be considered to ensure your needs can be accommodated.
At the agreed service time, please ensure that the vehicle handbook (owner’s manual) is left in the glovebox and also reconfirm that it is an ORIX lease vehicle so that the service agent can make contact with us to authorise the work to be completed.
If you have any questions regarding the servicing procedures, please contact our Maintenance Team on: 0800 736 749
You can locate your nearest service dealership on the Driver HQ App.

Battery replacement

Please contact your local manufacturer’s dealer to organise a battery replacement.

Windscreen replacement

Provide the glass repairer your insurance policy details – QBE Insurance (Australia) Ltd – Policy Number AN A732049 MVF
Our preferred glass supplier is Smith & Smith Autoglass.
You can locate your nearest store here or by calling 0800 809 082.

Temporary Loan Vehicles

Please contact your Account Manager or call the ORIX Driver Helpline on 0800 506 749 if you need us to organise a loan vehicle.

Maintaining your vehicle

Vehicle servicing and maintenance is included in Lion’s vehicle contracts.
The driver (or other person in charge of the vehicle) is responsible for making sure that:
- safety checks such as tyre pressure, oil and coolant levels are conducted regularly; and
- the vehicle is serviced regularly, and warranty conditions are complied with.
The driver is responsible for managing the maintenance of the vehicle.
The driver will receive automated communications for upcoming routine servicing and maintenance.
They will need to arrange a service and repair appointment at a dealership approved by ORIX.
Please make sure that the dealer knows that the vehicle is an ORIX managed vehicle.
If the dealership or service agent is an ORIX preferred supplier, they will then contact the ORIX Maintenance team for authorisation to carry out maintenance or repairs and will send the invoice directly to ORIX.
Please plan ahead and allow for workshop bookings in advance. Some workshops may be booked out 2-3 months in advance.

Maintain your vehicle with confidence

The ORIX Driver HQ App is designed to help you stay on top of managing your vehicle.

Direct dial ORIX’s 24/7 Driver Support line or contact your Fleet Manager
Instantly access essential information related to your specific vehicle and agreement
Vehicle compliance dashboard for quick reference
Easily find and navigate to ORIX’s approved WOF, servicing and tyre suppliers using our interactive directory
Make a variety of requests for RUCs, registration and fuel cards and track them through to delivery
Submit feedback on ORIX services via driver surveys
Reference your vehicle’s specifications and your insurance policy detail
Locate and see the availability of EV charging stations around the country
Comprehensive accident support tool to guide drivers through a stressful event and help them to accurately capture all the relevant details of an accident
Stay safe by completing a basic vehicle check aligned to NZTA standards
Easily maintain a thorough FBT log with our built-in calendar

How do I access the app?

As long as we have your mobile number registered against your vehicle, you can download the ORIX DriverHQ app and start using it.

Available on IOS and Android

We recommend you upgrade to the latest version for the most optimal experience across all your apps.

FAQs

How do I log into the DriverHQ app?

To download the App, simply click the App Store or Google Play links below. When prompted, enter your mobile number and you will be prompted to set up a password.

App Store | Google Play

I have forgotten my fuel card PIN. How can it be reset?

Call 0800 506 749 and the team will organise a pin reset for you.

The wrong odometer has been entered when purchasing fuel. What can I do to correct it?

You can amend this within the DriverHQ App or alternatively, you can contact our team on 0800 506 749 or lion@orix.co.nz and we can update it for you.

My fuel card does not work. What could be the issue?

Unauthorised fuel or product requested.
An incorrect pin was entered; if incorrectly entered multiple times, the fuel card will be locked. Please contact ORIX to reset the pin.
The card has expired.
The card was previously reported lost or stolen and has been cancelled.
The card is damaged, and the machine cannot read it.
Please contact ORIX if you need a replacement card.

How do I know if my vehicle is due for service?

You will receive notification on when your vehicle is due for a service based on time or kms, and these notifications are sent through email or SMS.

What happens if my vehicle is overdue for service?

Contact your nearest dealership and book the service in ASAP. Please let the provider know that it is an ORIX managed vehicle.

If your service is overdue by 14 days, an escalation will be sent to the Fleet Manager.

Who can I contact to repair or replace the tyres?

Our preferred tyre supplier is Bridgestone/Firestone.

Please remember to let the Bridgestone store know that you have an ORIX vehicle. The service provider will then contact ORIX for authorisation and payment.

You can locate your nearest store here or by calling 0800 802 080.

What do I need to do if ToT vehicle is stolen?

Thefts should be immediately reported to police. Please make a note of the event number provided to you. To arrange a hire car, please contact Lion’s insurer QBE as this will form part of the insurance claim. Details for completing an insurance claim can be found here.

How to purchase tool of trade at the end of lease?

If you would like to purchase your vehicle at the end of lease, ask you ORIX Account Manager for a purchase price quote. We will require an updated odometer reading to get this quote underway.

If you would like to go ahead with the purchase price, we will send through an invoice for payment. Once payment has been received by ORIX, we release our security on the vehicle and we will confirm once this is completed. You can then complete the change of ownership online.

Useful links & forms

End of lease vehicle return

Operating Leases only, ORIX maintained or client-maintained vehicles

If your vehicle is being replaced by ORIX, you can simply drive your old vehicle to the dealership and drive the new vehicle away. The delivering dealership will coordinate the exchange with you directly and arrange for your old vehicle to be returned to us.

When you return the car, please:

Include all the accessories and additional items it was delivered with (including all sets of keys and any vehicle handbooks).
Ensure the car is cleaned inside and outside, and that all rubbish has been removed.
Ensure all personal belongings have been removed.

Fair wear and tear – End of lease inspection

If a vehicle has more damage than is assessed as ‘fair wear and tear’, there will be additional charges at the end of the lease (off-lease damage charges). Your fleet administrator will receive an “Off Lease Damage Advice” email that itemises the damage. Your fleet administrator will be able to approve or dispute any damage listed against the vehicle.
An amount of wear and tear will occur through normal everyday use. For passenger and light commercial vehicles used in standard conditions, ORIX uses the Fair Wear and Tear Guide which sets out the degree of deterioration judged to be reasonable.
If a vehicle has more damage than is assessed as ‘fair wear and tear’, there will be additional charges at the end of the lease (off-lease damage charges). Your fleet administrator will receive an “Off Lease Damage Advice” email that itemises the damage. Your fleet administrator will be able to approve or dispute any damage listed against the vehicle.
Ensuring that a vehicle is properly cared for during its lease term will help minimise or eliminate these off-lease damage charges.

Find out how we can help

Speak to one of our team about how we can help you, get in touch today.

Ena Hughes

Key Account Manager

Email: ena.hughes@orix.co.nz

Mobile: 027 322 1350