Rideshare Driver Support

This information has been produced to help with situations you may encounter throughout the term of your rental. Generally, as the driver of the ORIX rideshare-ready car, you are responsible for your car including maintaining and driving it safely. 

 

Roadside assistance

24/7 Roadside assistance is included as part of your rideshare rental, providing support for breakdowns and accidents around Australia.

 

Maintaining your car

As a rideshare driver, you are responsible for making sure that your car is kept in top condition, warranty conditions are complied with and that safety checks such as tyre pressure, oil and coolant levels are conducted regularly.

At the appropriate intervals, ORIX will contact you to arrange a service and repair appointment at a dealership approved by ORIX. 

When you submit your car for servicing, replacement batteries, tyres or windscreens, please clearly state that your car is an ORIX managed car.

If the car is lost, stolen, abandoned or damaged during the rental, you will need to contact ORIX on 1800 314 514.

The dealership or service agent will then contact the ORIX National Service Centre for authorisation to carry out maintenance or repairs and will send the invoice directly to ORIX.

A replacement car is provided for when your car is booked in for a service, subject to availability.

 

Car mileage

If you exceed the kilometre allowance per week averaged across the rental period, you will be charged 15 cents per excess km.

 

Damaged car

There is a damage excess of $2,000 per incident. For more information regarding insurances, you can view the Product Disclosure Statement. If the car is lost, stolen, abandoned or damaged during the rental, you will need to contact ORIX on 1800 314 514.

 

Accidents

If you are involved in an accident, it is important that you follow the correct procedure. These simple steps will assist you at the scene of an accident:

    1. Determine whether any passenger in your car or the other vehicle has suffered any personal injury. 
    2. For Police, Ambulance or Fire and Rescue call 000 or 112 from your mobile phone. 
    3. Do not admit liability or offer payment to any party concerned. 
    4. Give your name, address, licence number, registration number and insurance details to the other people involved in the accident. Obtain similar details from them.
    5. Make every effort to find a witness to the accident and obtain their details. 
    6. Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form.
    7. Police reporting guidelines vary in each state. Make sure you are aware of your requirements.
    8. Report the accident to ORIX as soon as possible and in any event within 24 hours. 

You can contact ORIX on 1800 314 514 to support you with the following: 

•    Towing from the scene and insurance claims assistance
•    Pick up of roadworthy cars needing repair
•    Accessing an interim replacement car
•    Arrange car repairs.

 

Returning the car

When you return the car, please ensure:

    • You return the car and keys
    • The car contains a full tank of petrol
    • The car is cleaned inside and outside, and that all rubbish has been removed
    • All belongings are removed.

Any damage to the car and to other peoples’ cars, will be covered. Refer to the Insurance PDS for standard exclusions.

Cleaning charges may apply on the return of the car if cleaning is required to bring the car back to a serviceable condition.

You must return the car to:

    • ORIX’s head office at 1 Eden Park Drive, Macquarie Park, NSW 2113 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).
    • ORIX – 26 Memorial Avenue, Ingleburn, NSW 2565 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).
    • ORIX – 779 Kingsford Smith Dr, Eagle Farm, QLD 4009 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
    • ORIX – 88 Grindle Road, Rocklea QLD 4106 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
    • ORIX – 5-13 Hartley Street, Garbutt, QLD 4814 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
    • ORIX – 33-47 Dohertys Road, Laverton North, VIC 3026 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
    • ORIX – 25A Kewdale Road, Kewdale, WA 6105 from Monday to Friday between 8.30am and 3.00pm AWST (Excluding public holidays). 

 

FAQs

You will need to complete the online form which requires you to:

  • Enter basic details about yourself.
  • Hold a full driver’s licence from an Australian state or territory for at least 12 months.
  • Hold an Australian Business Number (ABN).

You will then:

  • Provide your credit card details to cover your first rental payment and bond. Your credit card will be charged at the time of collecting the car.
  • Pay the joining fee.
  • Your reservation is subject to being approved as an Ola driver. 

ORIX will:

  • Provide you with car and inspection certificate details for your Ola application.

The cost to rent an ORIX rideshare-ready car is as follows:

Rideshare-ready vehicleFrom $195/week. GST inclusive.
Minimum rental period1 week.
Joining fee$149 GST inclusive.

Rental payment

1 week in advance, charged in one-week blocks. If you return the car early, you will still be charged the weekly rental period. Note, you can return the car at any time. Weekly block payments are not prorated.

Bond

The bond amount of $500 (GST inclusive) will be released or deducted from outstanding charges at termination of the hire. 

Weekly Km limit

Weekly kilometre limits starting at 1,000km’s. 15 cents per excess km.

Your ORIX rideshare-ready car includes, car registration, comprehensive insurance, routine service and maintenance, fair wear and tear, 24/7 roadside assistance.

  • Road tolls and any toll administration fees
  • Fuel
  • Parking and traffic fines
  • Loss or damage to your passengers’ possessions
  • Parking charges
  • Damage or loss of the car that is excluded from being covered by our insurance – See Product Disclosure Statement for more information. 
  • Other fees that may arise during your rental.

There is a $149 GST inclusive joining fee.

There are no credit checks performed by ORIX. However, you need to have an active Ola driver account number before we can release the car.  

You must have held a full driver’s licence from an Australian state or territory for at least 12 months.

ORIX requires minimum notice of 24 hours during business days, excluding public holidays.

ORIX is competitively priced and provides more flexibility.

CategoryORIXOthers*
  Joining fee  $149  >$199
  Re-joining fee  $0 within 6 months of paying the joining fee  >$50
Weekly priceFrom $195/week. GST inclusive>$260+GST/week^
Return notice periodNo minimum>7 days
Return fee$0Subject to return notice periods
Minimum hire period1 week>3 weeks
Minimum ageNo minimum>21 years

*Based on comparable short-term rental companies as at 04 January 2021. 

^Based on comparable make, model, and age.

Cars are available from the following locations:

  • ORIX’s head office at 1 Eden Park Drive, Macquarie Park, NSW 2113 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).
  • ORIX – 26 Memorial Avenue, Ingleburn, NSW 2565 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).
  • ORIX – 779 Kingsford Smith Dr, Eagle Farm, QLD 4009 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 88 Grindle Road, Rocklea QLD 4106 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 5-13 Hartley Street, Garbutt, QLD 4814 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 33-47 Dohertys Road, Laverton North, VIC 3026 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 25A Kewdale Road, Kewdale, WA 6105 from Monday to Friday between 8.30am and 3.00pm AWST (Excluding public holidays). 

Yes.  All ORIX rental cars are fully registered and covered by comprehensive insurance for rideshare use. Please see Product Disclosure Statement for more information.

Yes, ORIX rental cars are fully insured and covered by comprehensive insurance for rideshare use with an excess of $2,000. For more information regarding insurances, you can view the Product Disclosure Statement

There is an excess of $2,000. For more information regarding insurances, you can view the Product Disclosure Statement.

You will need to contact ORIX on 1800 314 514 to arrange a service or repair appointment at a dealership approved by ORIX.

When you submit your car for servicing, replacement batteries, tyres or windscreens, please clearly state that your car is an ORIX managed car.

The dealership or service agent will then contact the ORIX National Service Centre for authorisation to carry out maintenance or repairs and will send the invoice directly to ORIX.

Yes, roadside assistance is included in your rental payment. If the car breaks down, ORIX’s 24/7 roadside support will help you with towing, battery, and flat tyres. You will need to call 1800 314 514.

If you are involved in an accident, it is important that you follow the correct procedure. These simple steps will assist you at the scene of an accident:

  1. Determine whether any passenger in your car or the other car/s has suffered any personal injury. 
  2. For Police, Ambulance or Fire and Rescue call 000 or 112 from your mobile phone. 
  3. Do not admit liability or offer payment to any party concerned. 
  4. Give your name, address, licence number, registration number and insurance details to the other people involved in the accident. Obtain similar details from them.
  5. Make every effort to find a witness to the accident and obtain their details. 
  6. Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form.
  7. Police reporting guidelines vary in each state. Make sure you are aware of your requirements.
  8. Report the accident to ORIX as soon as possible and in any event within 24 hours. 

You can contact ORIX on 1800 314 514 to support you with the following: 

•    Towing from the scene and insurance claims assistance
•    Pick up of roadworthy cars needing repair
•    Accessing an interim replacement car
•    Arrange car repairs.

If the car is lost, stolen, abandoned or damaged during the rental period, you will need to contact ORIX on 1800 314 514.

Subject to availability, ORIX requires a minimum notice of 24 hours during business days, excluding public holidays. 

Kilometre limits from 1,000km’s, 1,500km’s and 2,000km’s available. ​​​​​15 cents per excess km.

You must arrange your own toll tag and fit the tag to your rental car. Any toll charges, including any administration fees charged by the toll provider, incurred by you when renting an ORIX car on any Australian toll road will be charged to you.

Once a reservation has been created, an email containing a secure link to an eWay credit card portal will be sent to you. You will need to enter your credit card details to secure the car reservation. Your credit card will be charged at the time of collecting the car.

You will be charged weekly in advance. 

Yes, the bond is $500 GST inclusive. The bond amount will be released or deducted from outstanding charges at the termination of the hire.

You will need to contact ORIX on 1800 314 514 to update your credit card details. 

A two-hour return grace period will apply. If a car is returned late, beyond the two-hour grace period, ORIX will charge one week’s rental payment in full (no refund). Important to note, latest car collection time is from Monday to Friday between 8.30am and 3.00pm (Excluding Public Holidays). 

A charge of $44 GST inclusive will apply for missed or rejected payments. 

ItemFee
Joining fee$149
Re-joining fee$0 within six months of paying the joining fee
Minimum hire period1 week
Age minimumNo minimum (You must have held an Australian Driver’s Licence for at least 12 months in the last two years.)
Missed payment fee$44 GST inclusive.
Kilometres

Kilometre excess

Weekly kilometre limits starting at 1,000km’s. 15 cents per excess km.

Insurance excess
All cars are covered with comprehensive insurance for ride-share use with an excess of $2,000 per vehicle per incident. 

Refueling fee$33 GST inclusive. Plus a recharge of the local pump rate for the fill.
Cleaning feeCleaning charges may apply on return of the vehicle if cleaning is required to bring the vehicle back to a serviceable condition. For example, charges will apply for cleaning of odours such as smoke smells, or stains from drinks, oil, vomit etc.
Video tollingAny toll charges, including administration fees, incurred by you when renting an ORIX car on any Australian toll road will be charged to you.
Return notice periodNo minimum
Return fee (Initial 4 weeks)$0
Break fee$0
Late fee

1-week full rental.

A two-hour grace period will apply. If a car is returned late, beyond the two-hour grace period, ORIX will charge one week in full (no refund). Important to note, latest car collection and return time is Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).

InfringementsIf we receive an infringement notice incurred during your rental period, the notice will be sent to you at the address you provided us. A $16.50 administration fee applies per infringement notice.
CBD radius maximumNone

You will need to show your;

  • Full driver’s licence from an Australian state or territory
  • The relevant driver accreditation/authorisation from the state you plan to operate rideshare in
  • Credit card in your name for the payment of the rental
  • Two proofs of your current address. E.g. driver’s licence, utility invoice, phone bill etc.

As a rideshare driver, you are responsible for making sure that your car is kept in top condition, warranty conditions are complied with and that safety checks such as tyre pressure and tread depth, oil and coolant levels are conducted regularly.

At the appropriate intervals, ORIX will contact you to arrange a service and repair appointment at a dealership approved by ORIX. 

When you submit your car for servicing, replacement batteries, tyres or windscreens, please clearly state that your car is an ORIX managed car.

If the car is lost, stolen, abandoned or damaged during the rental, you will need to contact ORIX on 1800 314 514.

The dealership or service agent will then contact the ORIX National Service Centre for authorisation to carry out maintenance or repairs and will send the invoice directly to ORIX.

A replacement car is provided for when your car is booked in for a service, subject to availability.

Yes. You will need to cover your fuel expenses. 

Weekend collections are unavailable. Cars can be collected from:

  • ORIX’s head office at 1 Eden Park Drive, Macquarie Park, NSW 2113 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).
  • ORIX – 26 Memorial Avenue, Ingleburn, NSW 2565 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).
  • ORIX – 779 Kingsford Smith Dr, Eagle Farm, QLD 4009 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 88 Grindle Road, Rocklea QLD 4106 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 5-13 Hartley Street, Garbutt, QLD 4814 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 33-47 Dohertys Road, Laverton North, VIC 3026 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 25A Kewdale Road, Kewdale, WA 6105 from Monday to Friday between 8.30am and 3.00pm AWST (Excluding public holidays). 

No. You must collect the car. You will need to present your current driver licence.

You will need to contact ORIX on 1800 314 514 if you are unable to collect the car.

When you return the car, please ensure:

  • You return the car, keys and any items that were supplied with the car
  • The car contains a full tank of petrol
  • The car is cleaned inside and outside, and that all rubbish has been removed
  • All belongings are removed.

Any damage to the car and to other peoples’ cars, will be covered. Refer to the Insurance PDS for standard exclusions.

Cleaning charges may apply on return of the car if cleaning is required to bring the car back to a serviceable condition.

Yes, you will need to return the car with a full tank of petrol. 

Yes. Cleaning charges may apply on return of the vehicle if cleaning is required to bring the vehicle back to a serviceable condition. For example, charges will apply for cleaning of odours such as smoke smells, or stains from drinks, oil, vomit etc.

Yes. If you return the car early, you will still be charged the weekly rental period. Note, you can return the car at any time. Weekly block payments are not prorated.

Cars are to be returned to:

  • ORIX’s head office at 1 Eden Park Drive, Macquarie Park, NSW 2113 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).
  • ORIX – 26 Memorial Avenue, Ingleburn, NSW 2565 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays).
  • ORIX – 779 Kingsford Smith Dr, Eagle Farm, QLD 4009 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 88 Grindle Road, Rocklea QLD 4106 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 5-13 Hartley Street, Garbutt, QLD 4814 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 33-47 Dohertys Road, Laverton North, VIC 3026 from Monday to Friday between 8.30am and 3.00pm AEST (Excluding public holidays). 
  • ORIX – 25A Kewdale Road, Kewdale, WA 6105 from Monday to Friday between 8.30am and 3.00pm AWST (Excluding public holidays). 

No. You must return the car.

Yes. You will be charged $33.00 plus a recharge of the local pump rate for the fill.

We allow a two-hour grace period to return the car without being charged an extra week’s rental payment, otherwise you will incur a full week rental payment. 

Learn more about ORIX