Support to help you manage your vehicle
Dial 000 - In the event of a serious accident
If you are involved in a serious accident, IMMEDIATELY CALL 000 and engage the appropriate emergency service response. For minor accidents, please follow these simple steps to assist you at the scene of an accident:
- Do not admit liability or offer payment to any party concerned.
- Where available record:
- Contact details
- Vehicle details and registration
- Insurance details
- Licence details (photo) of other drivers involved (name and address)
- If the other driver is not the owner of the vehicle, the name of the owner.
- Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form.
- Police reporting guidelines vary in each state. Make sure you are aware of your requirements.
- Please report any incidents to your Line Manager as soon as practicable.
- All new claims are to be lodged with Bunnings Group’s Accident Management provider (Wesfarmer Motor Vehicle Policy Number: 32 2231610 GFT).
To lodge a claim, contact: DingGo on 02 9145 2149 or lodge via www.claims.dinggo.com.au
Mechanical Breakdown Assistance
ORIX offers emergency breakdown assistance to Bunnings’ drivers 365 days per year, nationally, with vehicle controllers available 24 hours a day to help in any emergency. To access this facility, drivers need to call 1300 652 886.
ORIX will attempt to rectify the vehicle fault at the scene, however, if this is not possible, the vehicle will be transported to the nearest manufacturing dealer.
Emergency assistance includes:
- 24-hour assistance
- Roadside Assistance for items such as Tyre issues, Battery jump-starts, Emergency Fuel top-up,
- Minor roadside repairs with the onus of attempting to make the vehicle safe to continue to drive.
- Organise Battery replacements
- Towing
- Key replacement/ retrieve locked keys
- Technical advice
- Miscellaneous, i.e. Urgent Message Relay, Arranging taxis. (Note: any cost the driver will need to pay direct)
Contact numbers
ORIX Fleet Management – 1300 652 886
Email – Bunnings@orix.com.au
ORIX Novated Leasing – 1300 363 993
Email – novated@orix.com.au
Passenger and Light Commercial vehicle breakdowns
1800 032 563
Heavy Commercial Fleet vehicle breakdowns
1300 300 034
If you are assigned a Bunnings vehicle, you will receive an Ampol fuel card. All fuel cards will be authorised for fuel and oils (incl. AdBlue). The fuel type allowed is in line with what is recommended by the vehicle manufacturer i.e. diesel, standard ULP or premium ULP.
Please ensure the correct odometer is entered every time the vehicle is refuelled. Odometer readings can also be updated on the Driver App.
If your fuel card is damaged, lost or stolen, you can simply order a replacement fuel card using one of the below options:
Via the ORIX Fleet Companion App:
By navigating to the Fuel Card section, please select the card and the reason you need a replacement.
To gain access to the app, simply click the App Store or Google Play links below to download the app. When prompted, enter your email address and password.
By calling ORIX on 1300 652 886
For after-hours assistance:
ORIX Ampol cards after hours – 1300 365 096
You will receive your replacement fuel card within 5-7 working days.
Insurance claim enquiries in relation to an accident
Contact Bunnings Group’s Accident Management provider (Wesfarmer Motor Vehicle Policy Number: 32 2231610 GFT).
To lodge a claim contact: DingGo on 02 9145 2149 or lodge via www.claims.dinggo.com.au
Road Runner Mobile Tyres
For Sydney and Melbourne only
www.roadrunnermobiletyres.com.au
02 9417 9100 (Syd)
0433 845 140 (Mel)
Bridgestone Tyres
If your vehicle has Bridgestone Tyres
www.bridgestonetyres.com.au
131 229
Beaurepaires
If your vehicle has Goodyear or Dunlop tyres
www.beaurepaires.com.au
132 381
Bob Jane T-Mart
For all other tyres
www.bobjane.com.au
132 625
Please advise the dealer that it is an ORIX vehicle. The service provider will then contact ORIX for authorisation and payment.
Contact us on 1300 652 886 or search for your nearest authorised repairer.
Please advise the supplier that it is an ORIX vehicle. The supplier will then contact ORIX for authorisation and payment.
Battery World
www.batteryworld.com.au
131 760
Marshall Batteries
www.marshallbatteries.com.au
1300 627 742
Please check to see if your windscreen is covered by your Insurance. If so please give the glass repairer your Insurance policy details.
If not covered by insurance, please advise the supplier that it is an ORIX vehicle. The supplier will then contact ORIX for authorisation and payment.
Instant Windscreens
www.instantwindscreens.com.au
132 444
O’Brien Glass
www.obrienautoglass.com.au
1300 657 708
Novus Autoglass
www.novusautoglass.com.au
132234
Please place the e-tag on your windscreen as soon as you receive it. Please refer to fitting instructions.
If you require further assistance, please contact the ORIX fleet team on
Please refer any policy questions to the ORIX fleet team on 1300 652 886 or Bunnings@orix.com.au
Supplier locator
Our supplier locator is an easy way to find everything your car needs, from batteries, windscreens and tyres to authorised repairers and preferred dealers.
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Maintain your vehicle with confidence
Features in the
palm of your hand
The ORIX Fleet Companion App is designed to help you stay on top of managing your vehicle.
We’ve got your back
Receive overdue service and lease end push notifications.
Stay up to date
Maintain your odometer and personal details.
All the important info at your fingertips
Access emergency vehicle support 24/7.
Stay in control
of your details
Stay on top of your vehicle information with real-time visibility of contract and vehicle details.
Order a replacement
fuel card
Avoid the paperwork. You’ll save time by ordering a replacement fuel card through the app.
Search our trusted
network
Don’t risk getting your car serviced by un-authorised repair and service centres. Use the app to locate our national-wide approved repair network.
How do I access the app?
You need to have ORIX login credentials and be approved to use the ORIX Fleet Companion App before you can access the app.
Instructions to log into the Fleet Companion App
- The Bunnings team member will raise an Application Access Request via BHub and select ‘ORIX Fleet Companion’ from the drop-down – Application Access Request – Employee Center (service-now.com).
- Once the request is approved by Shane via email, Shane and/or Heather will need ensure the Bunnings team member is assigned to a vehicle in OneView.
- NOTE: The Bunnings team members’ email and mobile number will need to be in listed in the driver profile in OneView.
- The Bunnings team member will download the ORIX Fleet Companion mobile app via App Store or Google Play.
- The Bunnings member will enter their Bunnings email address in the Username field.
- The Bunnings team member will sign in with their Okta credentials and accept the Okta MFA prompt.
Contact ORIX for more information.
Fleet Management – 1300 652 886
Email – Bunnings@orix.com.au
Available on IOS and Android
We recommend you upgrade to the latest version for the most optimal experience across all your apps.
FAQs
Contact ORIX to register your details. You can also select ‘Forgot password’ on the ORIX OneView login page and following the prompts to reset your password.
For new users, email Bunnings@orix.com.au or call on 1300 652 886 Monday – Friday 8:30am – 5:00pm (AEST).
If you’re new to ORIX or never previously received ORIX OneView access, you will receive an email to register your details. If you have not received your login credentials, please check your junk mail as it may appear in the junk folder for the first time, otherwise contact Bunnings@orix.com.au.
Instructions to log into the Fleet Companion App
- The Bunnings team member will raise an Application Access Request via BHub and select ‘ORIX Fleet Companion’ from the drop-down – Application Access Request – Employee Center (service-now.com).
- Once the request is approved by Shane via email, Shane and/or Heather will need ensure the Bunnings team member is assigned to a vehicle in OneView.
- NOTE: The Bunnings team members email and mobile number will need to be in listed in the driver profile in OneView.
- The Bunnings team member will download the ORIX Fleet Companion mobile app via App Store or Google Play.
- The Bunnings member will enter their Bunnings email address in the Username field.
- The Bunnings team member will sign in with their Okta credentials and accept the Okta MFA prompt.
You don’t need to log in to the app each time you use it, unless you have set a pin or touch ID. Each time you open the app you can log in using one of these functions.
The ORIX Fleet Companion App is available on iOS and Android devices. We recommend you upgrade to the latest version for the most optimal experience across all your apps.
Yes, you can use your login credentials to log in securely to all ORIX platforms that you have access to.
Either complete the Contact ORIX form, or email Bunnings@orix.com.au or call on 1300 652 886 Monday – Friday 8:30am – 5:00pm (AEST)
FAQs
Bunnings members to follow their own internal process to update/change passwords.
For any login related issues, please contact the Bunnings IT team –
Liam Howard: +61 3 7064 9429 | liam.howard@bunnings.com.au
To access the app, simply click the App Store or Google Play links below. When prompted, enter your email address and password. You need to have ORIX login credentials and be approved to use the ORIX Fleet Companion App before you can access the app.
Instructions to log into the Fleet Companion App
- The Bunnings team member will raise an Application Access Request via BHub and select ‘ORIX Fleet Companion’ from the drop-down – Application Access Request – Employee Center (service-now.com).
- Once the request is approved by Shane via email, Shane and/or Heather will need ensure the Bunnings team member is assigned to a vehicle in OneView.
- NOTE: The Bunnings team members’ email and mobile number will need to be in listed in the driver profile in OneView.
- The Bunnings team member will download the ORIX Fleet Companion mobile app via App Store or Google Play.
- The Bunnings member will enter their Bunnings email address in the Username field.
- The Bunnings team member will sign in with their Okta credentials and accept the Okta MFA prompt.
Contact ORIX for more information.
Fleet Management – 1300 652 886
Email – Bunnings@orix.com.au
Instructions to log into ORIX OneView
- The Bunnings team member will raise an Application Access Request via BHub and select ‘ORIX OneView’ from the drop-down – Application Access Request – Employee Center (service-now.com).
Note: This will add the team members named AD account to the AD group ‘NA-CO-SSO-ORIX OneView’. ‘NA-CO-SSO-ORIX OneView’ assign the members to the ‘ORIX OneView’ application in Okta.
- Once the application request is approved (system takes up to an hour to provision the access), Shane and/or Heather will need to request ORIX to provide OneView access for the Bunnings team member. Shane and/or Heather will need to specify the OneView users’ level and which cost centres the Bunnings team member should have access to.
- ORIX will provision the Bunnings team member, and once completed, ORIX will reply to the email notifying Shane and/or Heather that access has been granted. (System refreshes overnight, so the user will not have access until the following morning)
- The Bunnings team member will navigate to their Okta portal via https://team-login.bunnings.com.au/ and sign in with their Okta credentials and accept the Okta MFA prompt.
- The Bunnings team member will click on the ‘ORIX OneView’ app in their Okta portal.
- The Bunning team member will be direct to ORIX and they will click the ‘SIGN IN’ button.
- The Bunnings team member will enter their Bunning email address in the Username Field.
- The Bunnings team member will click ‘Next’.
Issues with accessing ORIX OneView, contact your ORIX Account Manager.
ORIX needs to nominate the infringement to the responsible driver at the date/time specified by the road authority. ORIX will need the following information;
- Full Name
- Residential Address
- Date of Birth
- Driver’s Licence Number and where it was issued.
If you have lost or misplaced your e-tag, you can simply order a replacement e-tag by navigating to the e-tag section within the ORIX Fleet Companion App and select the reason you need a replacement e-tag.
You will receive your replacement e-tag in 5-7 working days.
Alternatively, you can contact the ORIX fleet team on 1300 652 886 or Bunnings@orix.com.au
Call 1300 652 886 to reset your fuel card PIN.
If you have entered the incorrect ODO reading, you can amend this within the ORIX Fleet Companion App.
Alternatively, you can contact the ORIX fleet team on 1300 652 886 or Bunnings@orix.com.au
- Unauthorised fuel or product requested
- An incorrect pin was entered; if incorrectly entered multiple times, the fuel card will be locked. Please contact ORIX to reset the pin.
- The card has expired or belonged to a lease that has been terminated.
- The card was previously reported lost or stolen and has been cancelled.
- The card is damaged, and the machine can’t read it.
You will receive notification on when your vehicle is due for a service based on time or kms, and these notifications are sent through the following medians;
- ORIX Fleet Companion App
- SMS
Contact your nearest dealer and book in the earliest time to have your vehicle serviced. Please let the provider know it is an ORIX managed vehicle.
Vehicles that are more than 1,000kms overdue or 3 months will be escalated to the Team Member’s manager for follow up and action.
Battery World
www.batteryworld.com.au
131 760
Marshall Batteries
www.marshallbatteries.com.au
1300 627 742
Please let the provider know it is an ORIX managed vehicle.
Instant Windscreens
www.instantwindscreens.com.au
132 444
O’Brien Glass
www.obrienautoglass.com.au
1300 657 708
Novus Autoglass
www.novusautoglass.com.au
132234
Please let the provider know it is an ORIX managed vehicle.
ORIX OneView
Our ORIX OneView platform is valued by our customers for being a one stop shop, easy to use platform that tells them everything they need to know about their fleet. Our award-winning web portal puts daily operational and performance fleet data at your fingertips. You can have 24/7 access to valuable insights and data that you can use to optimise your vehicle use including compliance, fuel, maintenance, and accident data. It also includes telematics, pool booking, FBT management and a full suite of customer reports that can be scheduled to run at a time of your choosing.
ORIX OneView also offers access to Novated leasing data, allowing you to gain full transparency of your daily operational and performance data. From granular transactional information on your lease and contract specifics, to ordering replacement fuel cards, you can manage every aspect of your Novated Lease from OneView’s intuitive dashboard. Additionally, you can generate customisable reports to monitor your budgeted running costs, giving you everything you need in one convenient location.
ORIX OneView access
Instructions to log into ORIX OneView
- The Bunnings team member will raise an Application Access Request via BHub and select ‘ORIX OneView’ from the drop-down – Application Access Request – Employee Center (service-now.com).
Note: This will add the team members named AD account to the AD group ‘NA-CO-SSO-ORIX OneView’. ‘NA-CO-SSO-ORIX OneView’ assign the members to the ‘ORIX OneView’ application in Okta.
- Once the application request is approved (system takes up to an hour to provision the access), Shane and/or Heather will need to request ORIX to provide OneView access for the Bunnings team member. Shane and/or Heather will need to specify the OneView users’ level and which cost centres the Bunnings team member should have access to.
- ORIX will provision the Bunnings team member, and once completed, ORIX will reply to the email notifying Shane and/or Heather that access has been granted. (System refreshes overnight, so the user will not have access until the following morning)
- The Bunnings team member will navigate to their Okta portal via https://team-login.bunnings.com.au/ and sign in with their Okta credentials and accept the Okta MFA prompt.
- The Bunnings team member will click on the ‘ORIX OneView’ app in their Okta portal.
- The Bunning team member will be direct to ORIX and they will click the ‘SIGN IN’ button.
- The Bunnings team member will enter their Bunning email address in the Username Field.
- The Bunnings team member will click ‘Next’.
Issues with accessing ORIX OneView, contact your ORIX Account Manager.
Need help?
Get in touch today to learn how you can access ORIX OneView.
Maintaining your vehicle
The driver (or other person in charge of the vehicle) is responsible for making sure that:
- safety checks such as tyre pressure, oil and coolant levels are conducted regularly; and
- the vehicle is serviced regularly and warranty conditions are complied with.
The driver is responsible for managing the maintenance of the vehicle. The driver will receive automated communications for upcoming routine servicing and maintenance. They will need to arrange a service and repair appointment at a dealership approved by ORIX. Please make sure that the dealer knows that the vehicle is an ORIX managed vehicle.
If the dealership or service agent is an ORIX preferred supplier, they will then contact the ORIX National Service Centre on 1300 300 034 for authorisation to carry out maintenance or repairs and will send the invoice directly to ORIX.
Please plan ahead and allow for workshop bookings in advance. Some workshops may be booked out 2-3 months in advance.
Vehicles that are more than 1,000kms overdue or 3 months will be escalated to the Team Member’s manager for follow-up.
Useful links & forms
ORIX Links
Popular forms
Popular forms
End of lease vehicle return
Operating Leases only, ORIX maintained or client-maintained vehicles
If your vehicle is being replaced by ORIX, the delivering dealership will coordinate the exchange with you directly and arrange for your old vehicle to be returned (only available from a select group of preferred dealers).
When you return the car, please:
Return the car to the specified location
- Include all the accessories and additional items it was delivered with (including all sets of keys and any vehicle handbooks or logbooks)
- The car is cleaned inside and outside, and that all rubbish has been removed
- All personal belongings have been removed.
Novated Lease – End of lease FAQs
Head to www2.orix.com.au/bunnings to learn more about:
- How Novated Leasing works
- Quarterly specials on vehicles
- A quote for the vehicle of your choice
- Buyer Connect (This product is specially designed for employees who would like to take advantage of ORIX’s combined buying power to purchase a new or used vehicle at a discount.)
- Potential Fringe Benefits Tax (FBT) savings on electric vehicles (EVs), click here
Around three months before the end of your lease, ORIX will send you a reminder note, outlining your options. These may include extending the term of your lease, offer to purchase the vehicle from ORIX, and/or lease a new vehicle.
Residual value is the estimated value a vehicle will retain at the end of the lease period. ORIX sets the residual value based on the lease term, in line with the Australian Tax Office’s (ATO) minimum residual value guidelines. All ORIX Novated Finance Lease quotes list the residual value of the vehicle.
Yes. GST is applied to the residual value.
ORIX will reconcile budget expenditure within 5 business days of your lease expiring. If there is a surplus, a refund will be sent to your employer. If there is a deficit, a tax invoice for the shortfall will be sent to your employer for payment. This is processed to you via payroll.
Any reimbursement claim/s must be submitted to ORIX no later than 5 business days prior to the lease expiry date.
You can find out the type of Novated Lease agreement you have via our ORIX Novated Companion App or ORIX OneView.
There are three types of Novated Leases:
- Novated Finance Lease – This type of lease is financed by ORIX. At the end of the lease, you pay a residual amount, including GST, to ORIX. Once the residual amount is paid to ORIX, you take complete ownership of the vehicle which you can either continue to drive or sell.
- Novated Operating Lease – This type of lease is also financed by ORIX. At the end of the lease, you return the vehicle to ORIX who will sell the vehicle at auction or you may make an offer to purchase the vehicle. There is no residual payment required.
- Vehicle Management Contract – This type of lease is funded by an external financier, not ORIX. At the end of the lease, your contract is terminated with ORIX, however, you will need to speak with your financier for their end of lease instructions.
The vehicle will need to be returned to ORIX via Pickles. For your nearest Pickles location, please visit www.pickles.com.au.
Our team will assess the vehicle’s condition and check it aligns with the contracted condition.
An amount of wear and tear will occur through normal, everyday use. For passenger vehicles used in standard conditions, ORIX uses the AFIA Fair Wear and Tear Guide which sets out the degree of deterioration we consider to be reasonable.
If a vehicle has more damage than is assessed as ‘fair wear and tear’, you will need to pay additional charges at the end of the lease. Ensuring your vehicle is properly cared for during the lease term will help minimise or eliminate additional charges.
ORIX Term of Lease or Annual Insurance expires on your lease expiry date. If you continue to use or are responsible for the vehicle after the expiry date, you must arrange your own comprehensive vehicle insurance.
ORIX Roadside Assistance expires on your lease expiry date. If you continue to use or are responsible for the vehicle after the expiry date, you may wish to arrange your own roadside assistance.
Once your lease expires and you continue to use or are responsible for the vehicle, you are responsible for managing and renewing your vehicle registration.
Any vehicle servicing or replacement of tyres etc must be completed and invoiced no later than 5 business days prior to the lease expiry date.
If delivery of your new vehicle is delayed and your current vehicle is also leased through ORIX, you have the option of extending your current lease for a further term. You will not pay a document fee for an extension as you are now financing the residual value. This also means the lease finance rental cost is reduced. We also use any budget surplus / deficit available from your current lease during the extension lease period.
Fair wear and tear – End of lease inspection
(Operating Leases only, ORIX maintained or client-maintained vehicles)
If your vehicle is being replaced by ORIX, the delivering dealership will coordinate the exchange with you directly and arrange for your old vehicle to be returned (only available from a select group of preferred dealers).
If your vehicle is returned to ORIX at the end of the lease term, our team will assess its condition and check it aligns to the contracted condition. The condition of the vehicle is assessed taking into account its mileage and agreed usage.
An amount of wear and tear will occur through normal everyday use. For passenger vehicles used in standard conditions, ORIX uses the AFIA Fair Wear and Tear Guide which sets out the degree of deterioration judged to be reasonable. (Different guidelines apply for commercial vehicles and passenger vehicles intended to be used in harsher conditions (for example, on mine sites).)
If a vehicle has more damage than is assessed as ‘fair wear and tear’, there will be additional charges at the end of the lease (off-lease damage charges). Ensuring that a vehicle is properly cared for during its lease term will help minimise or eliminate these off-lease damage charges.
Find out how we can help
Speak to one of our team about how we can help you, get in touch today.
