Welcome to the Dementia & Alzheimer's Australia driver support page

Important information

If you are driving a vehicle managed by Summit Fleet and require support, please contact Summit Fleet on 02 9638 7833.

To check whether your vehicle is managed by Summit Fleet, look for either a sticker in your service book within the glove box, or a sticker on the window of your vehicle, alternatively contact your fleet administrator to confirm.

Support to help you manage your vehicle

Dial 000 - In the event of a serious accident

If you are involved in a serious accident, IMMEDIATELY CALL 000 and engage the appropriate emergency service response. For minor accidents, please follow these simple steps to assist you at the scene of an accident:

For minor accidents, please follow these simple steps to assist you at the scene of an accident:

Do not admit liability or offer payment to any party concerned.
Where available record:
- Contact details
- Vehicle details and registration
- Insurance details
- Licence details (photo) of other drivers involved (name and address)
- If the other driver is not the owner of the vehicle, the name of the owner.
Take notes/photos of the accident scene, cross streets, the direction of travel, car damage and so on, as this information will help you complete an insurance claim form.
Police reporting guidelines vary in each state. Make sure you are aware of your requirements.
Report the incident to your Business Unit Manager responsible for motor claims.
All new claim lodgements will be lodged within 24 hours and require the DA employee to either.
1. 1. ORIX DriverCare, contact ORIX on 1300 652 886 and select option 1. You will be directed to the DriverCare Customer Service team where they will manage the entire claims process.
  2. Alternatively download the DriverCare app (Google Play or App Store).
If the vehicle is drivable, ORIX / DriverCare will arrange for valet door to door pick-up for all drivable metro area.
If the vehicle cannot be driven, ORIX / DriverCare will arrange:
- A tow for the vehicle to one of preferred repairers
- Services e.g. taxi or accommodation.
ORIX / DriverCare will:
- Coordinate for vehicle to be quoted & assessed & request.
- Email the nominated approving business managers for repair approval.
- Coordinate for repairer to collect the vehicle.
- Maintain contact with the Driver throughout the entire repair process via phone, SMS and email.
- Coordinate for the repaired vehicle is returned to the driver and the hire vehicle collected by DriverCare.
- Emails customer survey to driver
Third Party Demand
- If at any time the driver receives a third-party demand it should be forwarded to orixclaims@drivercare.com.au immediately
- For any third-party communications via phone, they should be redirected to 1300 817 406

Roadside Accident Management Assistance

Please follow steps above.

NOTE: Mechanical breakdown is managed separately from an accident or collision. For mechanical breakdown drivers should contact;

Passenger and Light Commercial vehicle breakdowns – 1800 032 563

Heavy Commercial Fleet vehicle breakdowns – 1300 300 034

After Hours Accident Management Assistance

Please follow steps above.

NOTE: Mechanical breakdown is managed separately from an accident or collision. For mechanical breakdown drivers should contact;

Passenger and Light Commercial vehicle breakdowns – 1800 032 563
Heavy Commercial Fleet vehicle breakdowns – 1300 300 034

End of Lease Incidents

Please follow steps above.

All repairs will be sent to Business Unit Manager to review and decide if a repair is necessary on a case-by-case basis.

Fees do not apply for ORIX / DriverCare accident management claim process regardless of who is at fault.

If required:

Valet service – free of charge
Towing cost – subject to location and towing requirements
Vehicle hire, taxi and/or accommodation – at cost

Contact numbers

ORIX Fleet Management – 1300 652 886

Email – victeama@orix.com.au

Breakdowns

Passenger and Light Commercial vehicle breakdowns
1800 032 563

Heavy Commercial Fleet vehicle breakdowns
1300 300 034

Fuel cards

ORIX
1300 652 886

ORIX BP Motorpass and Motorpass cards after hours
1300 366 109

Replacement fuel cards can also be requested using the ORIX Fleet Companion App.

App Store | Google Play

Insurance

Insurance claim inquiries in relation to an accident

DriverCare
1300 652 886 and select option 1

Mobile tyre service

Road Runner Mobile Tyres

For Sydney, Brisbane and Melbourne only
www.roadrunnermobiletyres.com.au

Book online
1800 786 637

Tyre replacement

Bridgestone Tyres
If your vehicle has Bridgestone Tyres
www.bridgestonetyres.com.au
131 229

Beaurepaires
If your vehicle has Goodyear or Dunlop tyres
www.beaurepaires.com.au
132 381

Bob Jane T-Mart
For all other tyres
www.bobjane.com.au
132 625

Vehicle servicing

Simply book your ORIX leased vehicle in for a service with your local franchise dealership.

Please advise the dealer that it is an ORIX vehicle. The service provider will then contact ORIX for authorisation and payment.

Battery replacement

Please advise the supplier that it is an ORIX vehicle. The supplier will then contact ORIX for authorisation and payment.

Battery World
www.batteryworld.com.au
131 760

Marshall Batteries
www.marshallbatteries.com.au
1300 627 742

Windscreen replacement

If your windscreen has been damaged as part of an accident, please report through DriverCare on 1300 652 886. If damage was not caused as part of an accident and this is the only repair require, please contact the following suppliers who will contact ORIX for authorisation and payment.

Instant Windscreens
www.instantwindscreens.com.au
132 444

O’Brien Glass
www.obrienautoglass.com.au
1300 657 708

Novus Autoglass
www.novusautoglass.com.au
132 234

Maintaining your vehicle

The driver (or other person in charge of the vehicle) is responsible for making sure that:

safety checks such as tyre pressure, oil and coolant levels are conducted regularly; and
the vehicle is serviced regularly and warranty conditions are complied with.

The driver is responsible for managing the maintenance of the vehicle. The driver will receive automated communications for upcoming routine servicing and maintenance. They will need to arrange a service and repair appointment at a dealership approved by ORIX. Please make sure that the dealer knows that the vehicle is an ORIX managed vehicle.

If the dealership or service agent is an ORIX preferred supplier, they will then contact the ORIX National Service Centre on 1300 300 034 for authorisation to carry out maintenance or repairs and will send the invoice directly to ORIX.

Supplier locator

Our supplier locator is an easy way to find everything your car needs, from batteries, windscreens and tyres to authorised repairers and preferred dealers.

Maintain your vehicle with confidence

Features in the
palm of your hand

The ORIX Fleet Companion App is designed to help you stay on top of managing your vehicle.

We’ve got your back

Receive overdue service and lease end push notifications.

Stay up to date

Maintain your odometer and personal details.

All the important info at your fingertips

Access emergency vehicle support 24/7.

Stay in control
of your details

Stay on top of your vehicle information with real-time visibility of contract and vehicle details.

Order a replacement
fuel card

Avoid the paperwork. You’ll save time by ordering a replacement fuel card through the app.

Search our trusted
network

Don’t risk getting your car serviced by un-authorised repair and service centres. Use the app to locate our national-wide approved repair network.

How do I access the app?

You need to have ORIX login credentials and be approved to use the ORIX Fleet Companion App you can access the app.

Contact ORIX for more information.

Fleet Management – 1300 652 886

Email – victeama@orix.com.au

Available on IOS and Android

We recommend you upgrade to the latest version for the most optimal experience across all your apps.

FAQs

I am unable to access the app, what do I do?

Contact ORIX to register your details. You can also select ‘Forget password’ on the ORIX OneView login page and following the prompts to reset your password.

For new users, email info@orix.com.au or call on 1300 652 886 Monday – Friday 8:30am – 5:00pm (AEST).

How do I get access to the ORIX Fleet Companion App?

If you’re new to ORIX or never previously received ORIX OneView access, you will receive an email to register your details. If you have not received your login credentials, please check your junk mail as it may appear in the junk folder for the first time, otherwise contact novated@orix.com.au.

Do I need to log into the ORIX Fleet Companion App each time I use it?

You don’t need to log in to the app each time you use it, unless you have set a pin or touch ID. Each time you open the app you can log in using one of these functions.

Is the ORIX Fleet Companion App available across all devices?

The ORIX Fleet Companion App is available on iOS and Android devices. We recommend you upgrade to the latest version for the most optimal experience across all your apps.

Can my login credentials be used on all ORIX platforms?

Yes, you can use your login credentials to log in securely to all ORIX platforms that you have access to.

How do I submit a reimbursement through the app?

Login to the ORIX Fleet Companion App
Select ‘Reimbursements’ from the main menu
Enter the amount (including GST)
Select the type of reimbursement from the list (ie Fuel, maintenance, tyres, CTPI, registration, insurance, motor club or other)
Update your odometer reading
Select ‘Add photo’ and take a photo of the receipt (valid and dated)
Ensure your bank details are correct
Select submit
A pop up notification should appear to notify you of either a successful or unsuccessful submission.

How do I contact ORIX?

Either complete the Contact ORIX form, or email info@orix.com.au or call on 1300 652 886 Monday – Friday 8:30am – 5:00pm (AEST)

Useful links & forms

Popular forms

ORIX Links

Roadside Assistance

Popular forms

End of lease vehicle return

ORIX Operating Leases, or ORIX Managed (DA Owned) vehicles

If your vehicle is being replaced by ORIX, the delivering dealership will coordinate the exchange with you directly and arrange for your old vehicle to be returned (only available from ORIX appointed dealers).

If the return vehicle is a Summit Fleet vehicle please contact your fleet administrator to confirm return process.

When you return the vehicle, please:

Return the car to the specified location

Include all the accessories and additional items it was delivered with (including all sets of keys and any vehicle handbooks or logbooks)
The car is cleaned inside and outside, and that all rubbish has been removed
All personal belongings have been removed

Fair wear and tear – End of lease inspection

ORIX Operating Leases, or ORIX Managed (DA Owned) vehicles

If your vehicle is returned to ORIX at the end of the lease term, our team will assess its condition and check it aligns to the contracted condition. The condition of the vehicle is assessed taking into account its mileage and agreed usage.

An amount of wear and tear will occur through normal everyday use. For passenger vehicles used in standard conditions, ORIX uses the AFIA Fair Wear and Tear Guide which sets out the degree of deterioration judged to be reasonable. (Different guidelines apply for commercial vehicles and passenger vehicles intended to be used in harsher conditions (for example, on mine sites).)

If a vehicle has more damage than is assessed as ‘fair wear and tear’, there will be additional charges at the end of the lease (off-lease damage charges). Ensuring that a vehicle is properly cared for during its lease term will help minimise or eliminate these off-lease damage charges.

Welcome to the Dementia & Alzheimer's Australia driver support page

Important information

Service book

Key ring

Sticker

Support to help you manage your vehicle

Dial 000 - In the event of a serious accident

Roadside Accident Management Assistance

After Hours Accident Management Assistance

End of Lease Incidents

Contact numbers

ORIX Fleet Management – 1300 652 886

Email – victeama@orix.com.au

Maintaining your vehicle

Supplier locator

Our supplier locator is an easy way to find everything your car needs, from batteries, windscreens and tyres to authorised repairers and preferred dealers.

Maintain your vehicle with confidence

Features in the palm of your hand

The ORIX Fleet Companion App is designed to help you stay on top of managing your vehicle.

We’ve got your back

Stay up to date

All the important info at your fingertips

Stay in control of your details

Order a replacement fuel card

Search our trusted network

How do I access the app?

Available on IOS and Android

FAQs

Useful links & forms

Popular forms

ORIX Links

Popular forms

End of lease vehicle return

Fair wear and tear – End of lease inspection

Find out how we can help

Kevin Wong

Learn more about ORIX

Service

ORIX Australia

Learn More

Contact ORIX

Login

Features in the
palm of your hand

Stay in control
of your details

Order a replacement
fuel card

Search our trusted
network