Support to help you manage your vehicle
Dial 000 - In the event of a serious accident
If you are involved in a serious accident, IMMEDIATELY CALL 000 and engage the appropriate emergency service response.
- Ensure the safety of yourself and others in the first instance.
- Do not admit liability under any circumstances.
- Be sure to gather sufficient information from the parties involved and any witnesses present.
- Report ALL accidents and ALL damage, REGARDLESS of severity or whether an injury has been sustained or not, to your workplace by completing a LION Safety Near Miss and Incident Form, which can be located at: https://seqis.lionco.com/IntelexLogin/Intelex/Application/SafetyIncident/ReportIncident/
- Check your vehicle, and if it is safe to drive, proceed to your destination. If you are unsure, contact QBE in Australia at 1800 023 387 or in New Zealand at +61 1800 023 387 to arrange recovery or towing of your vehicle. Alternatively, to access QBE’s towing Network, click here. QBE will arrange a hire car on your behalf if required.
- Further information on accident procedure and how to make an insurance claim can be found in your Lion Glove Box Claim Kit.
Mechanical Breakdown Assistance
ORIX offers emergency breakdown assistance to Lion drivers 365 days per year, nationally, with vehicle controllers available 24 hours a day to help in any emergency. To access this facility, drivers need to call Passenger and Light Commercial vehicle breakdowns – 1800 032 563
ORIX will attempt to rectify the vehicle fault at the scene, however, if this is not possible, the vehicle will be transported to the nearest manufacturing dealer.
Emergency assistance includes:
- 24-hour assistance
- Roadside Assistance for items such as Tyre issues, Battery jump-starts, Emergency Fuel top-up,
- Minor roadside repairs with the onus of attempting to make the vehicle safe to continue to drive.
- Organise Battery replacements
- Towing
- Key replacement/ retrieve locked keys
- Technical advice
- Miscellaneous, i.e. Urgent Message Relay, Arranging taxis. (Note: any cost the driver will need to pay direct)
Insurance Claims
As the driver you are required to manage the insurance claims process. Please note the following process regarding insurance claims.
Please contact QBE Australia via phone and submit a claim. This can be completed by submitting the Claim Form here.
Toll Free Aust: 1300 112 749
Toll Free NZ: 0800 730 181
Email: cfclaims@qbe.com
For Motor Claims, please email: CFclaims@qbe.com
(not motor.giclaims@qbe.com)
* Confirmation of repairs details – QBE accredited Smash Repairers can be found here (AUS).
Click here to download the glovebox instruction guide in case of an incident.
Policy No: ANA732049MVF QBE
O’Brien Glass is 13 16 16”
Find out how we can help
Speak to one of our team about how we can help you, get in touch today.
